We wanted to write this letter to inform other prospective home sellers of the fantastic service Mary Macpherson provides. Our home was more than just an asset, it was something that we had put our lives into. We had completely remodeled the home and spent almost all of our free time engaged in bettering the home and landscaping. When it came time to sell our home, we wanted to find an agent who would give the home the attention it deserved. After all, our lives (and financial resources) were entwined in the fabric of our home and we really wanted to work with an agent whom we believed would take a personal stake in representing our home. That said, we ultimately valued an agent who could extract the maximum value for our home. Unfortunately, we did not first work with Mary. This engagement was a disaster. The first agent provided no personal attention and the majority of work was shuffled to assistants. It was evident that the agent was more interested in selling a large volume of homes instead of extracting the maximum value for each listing. Following the error of our first engagement, we then heavily interviewed new prospective agents. We were looking for an agent whom we believed would be committed to the sale of our home and who had the resources/network of a large brokerage to provide additional leverage in the process. Luckily, we were referred to Mary. In referencing Mary, we discovered that she had a fantastic reputation amongst her peer agents, was known for fully engaging herself in her representation and also for extracting strong values. Thankfully, Mary agreed to work with us in resuscitating our listing. From the start, there was a complete difference of style and personality. Mary took a personal interest in our home. She was devoted to ensuring that she understood the full details of the home, the neighbors and the benefits of the surrounding neighborhood. It was evident that Mary was personally involved and committed to a successful listing. She arrived at our house early for each showing and was incredibly meticulous. We would find Mary polishing a window, sweeping small bits from the driveway or watering our plants. Mary did everything she possibly could to show our home in the best possible light with the philosophy that details make the difference in extracting maximum value. We sincerely believed that Mary provided us with a level of attention as if she was selling her own home. The results with Mary speak for themselves. Mary has a vast network of personal relationships with prospective buyers and agents. Her reputation of being hands on and representing quality clients led to an influx of higher quality potential buyers. In a short period of time, we had over 300 buyers tour our home. Mary was relentless during the process and made a special effort to follow up with every buyer. Each day, she then outlined her core activities for the day, the status of potential buyers and her marketing plan for the upcoming period. In the end, Mary created a competitive process that generated multiple offers and even a back-up offer. Further, she was able to provide a value for our home that exceeded our expectations. Also, importantly, Mary did not abandon us after the offers came in. She shepherded the deal through to cash in the bank. Mary was a fantastic partner in the sale of our home. In the end, I guess one mainly cares if they were able to generate a strong value for their home. However, selling a home can be an incredibly painful process. Mary created a smooth and professional process that comforted us as sellers. And, we are confident that no other agent could have created the awareness or commanded the final sales price of our property. We would absolutely use Mary again and feel confident in referring her to friends and family.
We can’t say enough good things about Mary. Moving cross-country was a stressful experience for us since we have two small children and we both work full time. We found a great home in the DC area and decided to move quickly to sell our place in SF to reduce the time when we needed to carry two homes. We called Mary late one evening, I think it was around 9 pm on a Tuesday, on the suggestion of our friends who used to live next door and had worked with Mary to sell their home. They had initially retained a different agent but after not seeing results for an extended period of time, switched to Mary. They were extremely happy with Mary and her ability to quickly get the house back on track and sold. Mary immediately responded to our call – I think within 20 minutes. We set up time to meet the next day. She showed up the next day with comps, a listing strategy, and a schedule of what needed to happen by when. Within two days, we had removed cluttered items and arranged for a photo shoot. By that Friday, we had a beautiful color brochure in hand (I still don’t know how Mary got this produced so quickly). Mary arranged a preliminary showing and then we opened the doors for prime time on Sunday. We had an offer on Sunday night. I’m sharing the blow-by-blow details to illustrate how quick and responsive Mary was with us. There is no doubt we got lucky in having the right buyer walk through the door so quickly, but we assign much if not most of the credit to Mary. She is knowledgeable about the market and how to price, decisive, pragmatic, and very sharp. She understands how to market a home efficiently via multiple media channels. My wife and I are busy and bottom-line oriented. We wanted to work with someone who could help us focus on the critical things that needed to happen and reduce the stress of selling a home. Mary was exactly this person. She walked into our home and, instead of finding fault with things, as many other agents had with whom we spoke (e.g., “you need to repaint the house,” “you need to replace the entire backyard fence,”…), Mary focused on the great aspects of the home and how it would be an ideal place for X and Y type of buyers. She instilled confidence which we thought to be a critical attribute of the person who would be representing our home to the community. As my wife noted at the time, if our agent isn’t in love with the house, they won’t sell the house well. Mary exudes positivity which conveys to the property.
You cannot get any better than Mary Macpherson! She is the total package -- knowledgeable, thorough and professional. She came highly recommended by a friend/neighbor, whose house she had sold a few years back. We had been renting out our condo for several years and living in another city. When our renters moved out, we gave her the keys and Mary and her team did everything. From coordinating repairs, painting, inspections, staging and landscaping. She even worked with our prickly neighbors through some storage disputes that had turned ugly. She was very diplomatic with them, yet uncovered a document previously filed with the city that refuted all their claims. Our condo had multiple offers and sold for way over asking price, a direct result of the relentless care and attention Mary and Kathleen paid to staging, marketing and showing our home.
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